1) Order Processing (Handling Time)

• Orders are processed within 1–2 business days after payment confirmation.
• Orders are not processed on weekends or U.S. federal holidays.
• Cut-off time: orders placed after 4:00 PM (EST) may be processed the next business day.

2) Delivery Time (Transit Time)

Delivery estimates below are transit time only and do not include handling time. Estimates are provided in business days.

Total delivery estimate = Handling time (1–2 business days) + Transit time.

3) Shipping Cost

• We offer Free Standard Shipping on all orders.
• No additional shipping or handling fees are charged at checkout.

4) Tracking

• Once your order ships, you will receive a tracking number by email.
• Tracking updates may take 2–5 business days to appear after the shipment is dispatched.

5) Carriers & Fulfillment

We work with reputable logistics partners and carriers to deliver orders safely. Carrier selection may vary depending on destination and local availability.

6) Address Accuracy & Changes

• Please ensure your shipping address is complete and accurate before placing an order.
• If you need to change the address, contact us as soon as possible. Address changes are not guaranteed once an order has been processed or shipped.
• We are not responsible for orders shipped to an incorrect address provided by the customer.

7) Customs, Duties & Taxes (International)

International shipments may be subject to customs inspections, duties, or taxes imposed by your local government. These charges (if applicable) are the customer’s responsibility and may affect delivery time.

8) Delays

Delays may occur due to factors outside our control, including weather, customs processing, carrier delays, or high seasonal demand.

• Weather disruptions
• Customs inspections
• Carrier network delays
• Peak season volume

9) Lost, Damaged, or Undeliverable Packages

• If your package appears lost or delayed beyond the estimate, please contact us with your order number and tracking details.
• If an item arrives damaged, contact us within 7 days of delivery with photos of the packaging and the item.
• If a shipment is returned as undeliverable due to an incorrect address or failed delivery attempts, we may require confirmation before reshipping.

10) Contact & Customer Support