Shipping Policy

Last updated: November 12, 2025

We pack and ship every Aznolt order with care. This page outlines our processing time, delivery windows, tracking, delays, and how to contact us. Please review together with our Return & Refund Policy, Warranty Policy, and Terms of Service.

1. Processing Time

  • Processing: 1–3 business days after payment confirmation for quality checks and secure packaging.
  • Orders placed after 6:00 PM (warehouse local time), on weekends, or public holidays are handled on the next business day.

2. Delivery Coverage

  • Worldwide service: We ship to most countries and regions.
  • Free worldwide shipping is included for all orders (no minimum).

3. Delivery Window

  • Estimated shipping time: 5–12 business days after dispatch to most destinations.
  • Remote/limited-service areas may require extra time. Peak seasons or severe weather can extend timelines.

Total Estimated Delivery Time = Processing (1–3 business days) + Shipping (5–12 business days).

4. Shipping Methods

  • We partner with reliable global carriers. Carrier selection depends on destination and parcel size for optimal speed and reliability.
  • Signature on delivery may be required at the carrier’s discretion for high-value shipments.

5. Order Tracking

  • Once shipped, you will receive a confirmation email with tracking details.
  • Track anytime via our Order Tracking Portal.
  • Tracking events may take 24 – 48 hours to appear after dispatch.

6. Address Accuracy

  • Please provide a complete address (street, apartment/suite/unit, building, postal code, contact phone).
  • We cannot modify the address after dispatch and are not responsible for deliveries to addresses provided incorrectly.
  • If a parcel is returned due to an inaccurate address or repeated failed attempts, we can reship after confirmation; additional shipping fees may apply.

7. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the recipient’s responsibility and are not included in product price or shipping cost. Customs processing can add time beyond our estimates.

8. Delays, Lost, or Damaged Parcels

  • Delay disclaimer: Delivery estimates are not guarantees. Carrier, customs, weather, and holiday volumes may cause delays beyond our control.
  • Lost in transit: If tracking shows no movement for 10+ business days, contact us at support@aznolt.com with your order number and tracking link so we can investigate with the carrier.
  • Damaged on arrival: Email us within 48 hours of delivery with photos of the outer box, label, inner packaging, and product. We’ll assist per our Return & Refund Policy and Warranty Policy.

9. Pre-Orders & Backorders

  • Items marked “Pre-Order” or “Backorder” display estimated availability on their product pages and will ship as soon as restocked.
  • You’ll receive email updates when your item dispatches.

10. Responsible Packaging

  • We use sturdy packaging to prevent damage while aiming to reduce waste with recyclable materials where feasible.

Need Assistance?

We’re here to help with any shipping-related questions.

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