Return & Refund Policy

Last updated: November 12, 2025

We want you to be fully satisfied with your Aznolt purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled. Please read it together with our Shipping Policy, Warranty Policy, and Terms of Service.

1. Eligibility for Returns

  • Return window: 30 calendar days from the delivery date.
  • To be eligible for a return, items must be:
    • Unused, unwashed, and in their original condition.
    • Returned in the original packaging, including all accessories, manuals, and tags.
    • Accompanied by proof of purchase (order number or receipt).
  • Products showing signs of wear, misuse, alteration, or missing components are not eligible for return.

2. Non-Returnable Items

  • Clearance, discounted, or promotional “Final Sale” items.
  • Gift cards, downloadable products, or personalized goods.
  • Items damaged due to improper use or maintenance.

3. Return Process

  1. Contact us at support@aznolt.com with your order number, reason for return, and supporting photos if applicable.
  2. Our support team will review your request and provide a return authorization and return address.
  3. Once authorized, securely pack your item and ship it back using a trackable carrier. We are not responsible for returns lost in transit.

4. Return Shipping Costs

  • For defective, damaged, or incorrect items: Aznolt covers return shipping costs.
  • For other reasons (e.g., change of mind, wrong size, etc.): customers are responsible for return shipping costs.

5. Inspection & Refund Timeline

  • After we receive and inspect your return, we will notify you by email about the approval or rejection of your refund.
  • If approved, a refund will be issued to your original payment method within 5–10 business days.
  • Please note that bank or card processors may take additional time to post the refund to your account.

6. Exchanges

  • We currently do not process direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

7. Damaged, Defective, or Incorrect Items

We take product quality seriously. If your item arrives damaged or incorrect:

  • Contact support@aznolt.com within 48 hours of delivery.
  • Include clear photos of:
    • The outer shipping box
    • The shipping label
    • The damaged or defective product
  • We will arrange a replacement or refund according to your preference and product availability.

8. Late or Missing Refunds

  • If you haven’t received a refund yet:
    1. Check your bank account again.
    2. Contact your credit card company—it may take time before your refund is officially posted.
    3. Next, contact your bank. Processing time can vary depending on the financial institution.
  • If you’ve done all this and still haven’t received your refund, please email support@aznolt.com.

9. Cancellation Policy

  • You may cancel an order before it is processed for shipment by contacting support@aznolt.com.
  • Once a shipping label has been generated or the parcel has been handed to the carrier, we cannot cancel the order. Please refer to our Return Policy for next steps.

10. Contact Us

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