Contact Us

What to Include in Your Message

To help us understand your request, please provide:

• Your name.
• Your order number, if available.
• The email address used at checkout.
• The product name and a description of your question.
• Relevant photographs if an item arrived damaged, incorrect, or incomplete.

Please do not send passwords, full payment-card numbers, card security codes, or government identification documents.

Product Questions

Need more information before purchasing? Contact us with the product name and your question about specifications, dimensions, resistance options, assembly, or included components.

For questions about an item you already own, include your order number and describe the part or instruction you need help with.

Shipping and Delivery

Information about delivery destinations, processing estimates, shipping options, and charges is available in our Shipping Policy .

If your shipment is delayed, missing, or marked as delivered but has not arrived, contact us with your order number and tracking number, if available.

For an address correction or cancellation request, contact us as soon as possible. We will check the order status and let you know what options are available. Changes may not be possible once an order has been processed or shipped.

Returns and Refunds

To request a return or refund, email support@aznolt.com with your order number and the details of your request.

Please review our Return & Refund Policy for the applicable return period, eligibility conditions, costs, and refund process.

Contact us before mailing merchandise back. We will provide return instructions and the appropriate address in accordance with our policy. Do not use the business address below for returns unless our team specifically instructs you to do so.

Damaged Items and Warranty Questions

If you receive a damaged, defective, incorrect, or incomplete item, contact us with your order number and a description of the issue. Where possible, include photographs of the item, packaging, and shipping label.

For warranty questions, identify the product and explain the issue you are experiencing. Our team can help you understand the applicable coverage and the next steps for your purchase.

Payment and Billing

For questions about a charge, payment, or refund, include your order number, transaction date, and amount.

If you provide a screenshot, conceal full card numbers and unrelated financial information. General purchase terms are available in our Terms of Service .

Privacy Requests

For questions about your personal information or to submit a privacy request, email support@aznolt.com and describe your request.

Details about our data practices and applicable privacy rights are available in our Privacy Policy .

Our Related Brand

PureHealthONE LLC Group also owns and operates Zorelie, an online retail brand offering home fitness, stretching, mobility, and relaxation equipment.

Aznolt and Zorelie are separate branded storefronts under the same legal owner. For purchases made on Aznolt.com, use the Aznolt support details on this page. For purchases made on Zorelie.co, use the support details published on that website.

Learn more about our business on our About Us page .